Refund & Return Policy
If you need to cancel your order, please email us within 12 hours of placing your order and we will be happy to make the cancellation. If your order has already been shipped we will not be able to cancel it. Please email us at firstname.lastname@example.org for cancel request.
Note: For whatever reason that you canceled your order, it will be subject to 10% admin fee.
We offer within 5 days after you received your item(s) - Which means we will refund your money if your items are broken within 5 calendar days after you received your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
We do not accept returns if the reason is not damaged/defective.
We strongly suggest that orders received must be tried and tested for any issues within 5 days from the date the order was delivered so we can arrange a replacement. If in any case, you received a broken or damaged items please report the issue to us within 5 days from the date delivered for replacement or refund.
Note: Damage" or "Broken" a photo or video must be presented. You may need to return the item back to us.
REFUND TIME FRAME
Every refund request will be investigated by our fulfillment department and it will take 2 - 3 working days to process due to the high volume of orders.
We will apply a refund to the original method of payment within the next 48 hours if you are eligible. Crediting to your account could take up to 7 working days depending on your bank.
We reserve the right to refuse a refund if it has been over 5 days since product was delivered or there is evidence that the damage is due to regular use or in any way caused by the customer.
REFUND FORMAT (EMAIL)
Subject: [Order Number] Refund ex. 12345 Refund
Body: Attach clear photos that show the damage
REQUIREMENTS FOR REFUND:
- Must include a VIDEO or IMAGE that clearly shows the item(s) we sent was defective.
- Refund request without VIDEO will not be entertained as we need this as proof to claim it back from our suppliers.
- Refund process might take up to 2 weeks of progression for verification purpose.
- Shipping Fees will not be refunded back to customers as we shipped the item out.
- Full Refund will be given if customers provided Full Information regarding the defective item.
- Full Refund if the parcel is not delivered within our promised delivery time frame. Delivery time frame please refer here.
NO REFUNDS (AFTER 5 DAYS RECEIVED THE PARCEL)
We do not accept returns unless the item you purchased is damaged. If you receive a damaged item, please contact us at email@example.com and provide the following information:
To initiate your return simply email us at firstname.lastname@example.org
Email us a Return Request Via email@example.com
Subject: RMA Request
Message: Please make sure to include your Order # (provided in the confirmation email)
*Please NOTE that the shipping and handling fee will not be refunded, all return shipping fee should be paid by the buyer.
Requirements for Returns:
- Must include a valid original purchase order number provided by triacircle (All purchases made outside of triacircle.com must contact their seller regarding returns.)
- Returned products must be in their original packaging without any missing contents.
- Returned products that are not in their original packaging with missing contents are subject to a minimum 15% restocking fee.
Refunds will be issued after the returns are received.